Elite Chariots Automotive Ltd – Terms and Conditions of Service

1. Definitions

• “Company” refers to Elite Chariots Automotive Ltd.
• “Client” refers to the individual or business requesting services.
• “Vehicle” refers to the car, van, or other transport unit being moved or recovered.
• “Service” refers to transportation, recovery, or any related work carried out by the
  Company.

2. Booking and Payment

• All bookings must be confirmed via phone, email, or our official booking system.
• Payment is due upon completion of the service unless a prior agreement has been made in writing.
• The Company reserves the right to request a deposit or full payment upfront for specific jobs.
• Cancellations made less than 72 hours before the scheduled collection time will be charged at the full agreed price.
• Where the vehicle is not ready or available for collection at the agreed date and time, and less than 72 hours’ notice has been provided, the full agreed price will remain payable. This includes, but is not limited to, situations where the vehicle cannot be released, collected, accessed, or transported due to circumstances within the Client’s or collection party’s control.

3. Cancellations

•  Cancellations made with less than 72 hours’ notice may incur a cancellation fee.
•  If our recovery or transport vehicle has already been dispatched, the full charge may
  apply.

4. Liability

•  Elite Chariots Automotive Ltd will exercise due care when handling vehicles, but we
  accept no liability for pre-existing damage.
•  We are not responsible for mechanical, electrical, or structural failure of vehicles during
  loading, unloading, or transit unless caused by proven negligence.
•  Clients are responsible for informing us of any known defects that may affect safe
  handling or transport (e.g., faulty brakes, steering issues).

5. Insurance

•  All vehicle movements are covered under our Goods in Transit insurance, subject to
  stated terms and value limits.
•  Clients are encouraged to maintain their own insurance for added coverage during
  transit.

6. Access and Preparation

• The Client must ensure there is safe, legal, and adequate access for our recovery/transport vehicles at both pickup and delivery locations.

• Any delays caused by inaccessible or unsafe conditions may result in additional charges.

• All prices quoted on our website are based on the transportation of an empty vehicle, unless otherwise agreed in writing.

• The Client must inform the Company before booking or collection if the vehicle contains any goods, personal belongings, spare parts, tools, additional wheels/tyres, or any other items.

• Transport of a loaded vehicle is subject to prior approval. Where we are able and willing to transport a vehicle containing additional items, an additional charge may apply to account for the extra weight, handling, loading requirements, or other operational considerations.

• The Company reserves the right to refuse collection of a loaded vehicle where the additional contents make transportation unsafe, unlawful, impractical, or outside the permitted weight limits of our transport vehicle.

7. Delays and Unforeseen Situations

• Elite Chariots Automotive Ltd is not liable for delays due to traffic, weather conditions,
  vehicle breakdowns, or other factors beyond our control.
•  Clients will be notified as early as possible if a delay occurs.

8. Storage and Holding

• Vehicles held at our facility beyond the agreed timeframe may incur a daily storage fee.
• Vehicles not collected within a reasonable period following written notice may be
  disposed of or subject to legal action, in accordance with relevant regulations.

9. Complaints and Disputes

• Any complaints must be submitted in writing within 7 days of service completion.
• We aim to resolve all complaints fairly and promptly.

10. Governing Law

• These Terms and Conditions are governed by and interpreted in accordance with the
  laws of the United Kingdom.
• By using our services, the Client agrees to these terms in full.